Effective Date: [28/July/2023]
Thank you for choosing us for your shopping needs. Your satisfaction is our top priority, and we are committed to providing exceptional customer service. To ensure a smooth shopping experience, we have outlined our updated refund and returns policy below. Please take the time to review it carefully and familiarize yourself with your rights and responsibilities.
Return Eligibility and Timeframe: Our refund and returns policy allows for returns within 30 days from the date of your purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer you a full refund or exchange. To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
Non-Returnable Items: Certain items cannot be returned due to hygiene or safety reasons. These include perishable goods (such as food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Additionally, the following items are non-returnable:
- Gift cards
- Downloadable software products
- Some health and personal care items
Proof of Purchase: To facilitate your return process, we require a receipt or proof of purchase. Please retain your purchase receipt as it will be necessary for processing your return.
Refund Process: Once we receive your returned item and inspect it, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund. If your return is approved, a credit will be automatically applied to your credit card or original method of payment within a specified timeframe.
Partial Refunds: Please note that under specific circumstances, only partial refunds will be granted, including for:
- Items with obvious signs of use
- Opened items such as CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Late or Missing Refunds: If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as there may be a processing delay before the refund is posted.
- Reach out to your bank, as they may also have processing times that impact refund posting. If you have completed these steps and still haven’t received your refund, please contact us at {[email protected]} for further assistance.
Sale Items: Sale items are non-refundable. Only regular priced items are eligible for a refund.
Exchanges: We only replace items that are defective or damaged. If you need to exchange a defective or damaged item for the same product, please send an email to {[email protected]} and mail the item to the following address: {14-1-90/23/14, Jyothi Nagar, Gayatri Nagar, NRR Puram, Borabanda, Hyderabad, Telangana 500018}
Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will issue a gift certificate to you. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will process the refund to the gift giver, and they will be notified about the return.
Shipping Returns: To return your product, please mail it to: {14-1-90/23/14, Jyothi Nagar, Gayatri Nagar, NRR Puram, Borabanda, Hyderabad, Telangana 500018}
You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for the exchanged product to reach you may vary. For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without appropriate tracking.
Need Help? If you have any questions or concerns about refunds and returns, please don’t hesitate to contact us at {[email protected]}. Our team is here to assist you with any inquiries.
Thank you for your continued support and understanding.
[Startup Updates]
